Position: Patron Experience Manager
Department: Administration
Reports to: Deputy Managing Director
Classification: Regular, Full-time, Non-Exempt
Pay: $31.68/hour

Are you passionate about delivering exceptional customer experiences in a creative and dynamic environment? Seattle Children’s Theatre is looking for a Patron Experience Manager to ensure our audiences, students, and visitors enjoy an exceptional, seamless experience from start to finish. If you’re skilled in customer service management, team leadership, and are energized by working in the arts, this role could be a fantastic fit!

About the Role

The Patron Experience Manager oversees the Front of House operations, including our House Managers, Guest Services Associates, Gift Shop, Concessions, and Volunteer Program. You’ll collaborate with our artistic, production, and marketing teams to lead the Experience Team, ensuring that every patron’s visit is organized, welcoming, and enjoyable. Additionally, this role includes managing inventory for the Gift Shop and Concessions, supporting safety initiatives, and coordinating special events.

Why SCT?

Since 1975, Seattle Children’s Theatre has been dedicated to inspiring young people, reaching audiences across the Puget Sound area and beyond. SCT is more than a theatre; it’s a community committed to inclusivity, creativity, and high-quality experiences. Discover more about our mission and values at sct.org.

What You’ll Be Doing:

• Lead the Front of House Team: Oversee hiring, training, and evaluating House Managers, Guest Services Associates, and Gift Shop and Concessions staff, ensuring exceptional customer service.
• Manage Gift Shop and Concessions: Monitor inventory, adjust stock seasonally, and implement procedures for cash handling, will-call, and scheduling.
• Coordinate Events: Organize staffing, volunteers, parking, security, and food & beverage for events, creating memorable experiences for our patrons.
• Oversee Volunteer Program: Recruit, train, and engage volunteers, fostering a positive, motivated volunteer culture.
• Manage Facility Rentals: Grow our rentals portfolio by coordinating facility use for external clients, including budget management and scheduling.

Who We’re Looking For:

• At least 3 years of experience in customer service management, ideally within an arts or event environment.
• Strong leadership skills and experience managing teams.
• Proficiency with Microsoft Office, including Excel, and record-keeping.
• Tessitura experience is a plus.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work flexible hours, including evenings and weekends, to support events.

Why You’ll Love Working Here:

• A Creative Playground: SCT is a hub of creativity where you’ll work alongside talented, passionate individuals.
• Make an Impact: Be part of creating memorable experiences for families and young audiences.
• Be Part of Something Bigger: Join SCT as we approach our 50th season and help set the stage for inspiring theatre for years to come.

Perks of the Job:

• Salary: $31.68/hour
• Benefits: Employer-paid health, dental, and vision insurance. Learn more about our benefits here (Password: SCT).
• Time Off: Generous PTO, with 96 hours of sick time and 80 hours of vacation time accrued annually.
• Inclusive Culture: SCT values diversity and is committed to creating a supportive workplace for all employees.

Ready to Make Your Mark at SCT?

If you’re ready to join a team that’s as dynamic as you are, we’d love to hear from you! Apply today and help us create theatre magic for young audiences.

Data shows that women and BIPOC candidates often hesitate to apply for a role unless they meet every qualification. If you have relevant experience and share SCT’s values, we encourage you to apply. We are committed to building a diverse, equitable, and inclusive workplace.